FAQ

FIRST TIMER

Our classes are designed for all fitness levels. In each class, your instructor will lead the way, suggesting different movements and challenges but YOU decide what is right for you. Individual resistance knobs located on each bike allows you to truly customize the cycling classes to your fitness level. If you’re concerned about taking class due to a physical condition, please consult your physician before participating.

 

ARRIVAL

Arrive at least 15 minutes early to your first class and let the front desk know it’s your first visit. If you reserved in advance, your name will appear on the sign-in sheet at the front desk. Initial next to your name so that we know you’re here. It’s important to sign-in for every class in which you are reserved.

 

PURCHASE

First things first. In order to reserve a class you must purchase a class package. Visit the Buy section to browse and purchase class packages. You may also purchase over the phone by calling the studios.

 

RESERVE

Sunday Funday! The schedule goes live every Sunday at 8PM for the following week of classes. Our schedule runs Monday- Sunday and allows you to reserve up to two weeks in advance. To reserve a class visit Reserve or call the studios.

 

CLASS CANCELLATION POLICY

Can’t make it to class? Simply cancel your reservation 6 hours prior to the scheduled class time. Cancellations can be made online or by calling the studios.

Using Class Credits?
If you cancel your reservation 6 hours prior to class, your credit will be returned to your account for use at a later date. Class credits are not refunded. If you do not cancel 6 hours prior to class you will be charged for that class.

Using the Unlimited Package?
Simply cancel 6 hours prior to the scheduled class. Cancellations made within the 6 hour window will result in a $10 late fee. No-shows will result in a $15 missed class fee.

 

WAITLIST

There’s good news... the waitlist works! If a spot isn’t available for the class you want, join the waitlist. As spots become available guests are added to the class in the order that they signed up. You must first have a class package to join the waitlist.

When a spot does become available you’ll receive an email confirmation. It’s important to note that adds happen automatically up to 1 hour before class.

We assume you want to take every class you’re waitlisted for. If you no longer wish to take the class it’s important that you remove yourself from the waitlist. If you don’t remove yourself from the waitlist, you may automatically get added to the class after it’s too late to cancel without penalty. You can remove yourself from the waitlist online or by calling the studios.

We do not offer the option of “switching” classes. If you’re scheduled for one class and then receive a spot from the waitlist for another class, you will be charged for both reservations if within the 6 hour cancellation window.

If a spot does not become available, your credit will be returned to your account to be used at a later date. Class credits are not refunded.

 

4 MINUTES

Call us if you’re running late! If you’re not signed in 4 minutes before class, your spot may be released to allow for walk-ins. Give us a call and we’ll hold a spot for you up to 5 minutes after class starts, though we cannot guarantee you’ll have the same bike you reserved. For everyone’s safety, we cannot admit guests who are more than 5 minutes late to class. First time guests who arrive late to class will not be admitted under any circumstance.

 

MEMBERSHIP CANCELLATION POLICY

Need to cancel your auto-renew membership? We're sad to see you go! Per our terms and conditions, you must submit a cancellation notice via the Contact Us section of our website at least 10 days prior to your package renewal date. Once submitted, a member of our Guest Services team will contact you to confirm your effective cancellation date. 

 

LOCKER ROOMS

Revolution Studio has both male and female locker rooms each with restrooms, showers, vanities, and premium toiletries. We also have lockers outfitted with digital locks available for daily use.

 

EVENTS & PRIVATE RIDES

From birthdays, to bride rides and from team building to corporate events, we know how to get down! To inquire about hosting a private class or event at our studio, please email info@revolution-studio.com